Code of Ethics – Code of Ethics Page

Effective Date: [January 2025]

  1. Introduction
    Fusion Unified Ltd is committed to conducting business with integrity, transparency, and respect for all stakeholders. This Code of Ethics sets out the principles and standards that guide our operations, ensuring compliance with Ofcom regulations and ethical best practices.
  2. Integrity and Honesty
  • We conduct business with honesty, fairness, and transparency.
  • All communications with customers, partners, and regulators will be truthful and not misleading.
  • We uphold contractual obligations and honour our commitments.
  1. Compliance with Laws and Regulations
  • We comply fully with Ofcom regulations, industry standards, and applicable UK laws.
  • We ensure fair competition and do not engage in anti-competitive practices.
  • We maintain accurate records and provide truthful reporting to regulators.
  1. Customer Commitment
  • We prioritise customer needs and provide high-quality, reliable services.
  • We ensure fair and transparent pricing, with no hidden fees.
  • Customer complaints are handled professionally and in accordance with our complaint’s procedure.
  • We respect customer privacy and comply with GDPR and data protection laws.
  1. Fair Employment Practices
  • We promote a diverse, inclusive, and non-discriminatory workplace.
  • Employees are treated with dignity and respect, with fair wages and working
  • We do not tolerate any form of harassment, discrimination, or exploitation.

  Data Protection and Privacy

  • We adhere to strict data protection measures to safeguard customer and employee information.
  • Personal data is only collected, stored, and processed in compliance with legal requirements.
  • We ensure transparency in how data is used and offer customers control over their information.
  1. Ethical Marketing and Sales Practices
  • We ensure that all sales and marketing communications are clear, honest, and not misleading.
  • We provide accurate and complete information about our products and services.
  • Aggressive or deceptive sales tactics are strictly prohibited.
  1. Corporate Social Responsibility
  • We actively contribute to the well-being of the communities in which we operate.
  • We engage in environmentally sustainable practices and seek to minimise our carbon footprint.
  • We support ethical sourcing and supply chain management.
  1. Conflict of Interest
  • Employees and representatives must disclose any potential conflicts of interest.
  • Business decisions must be made in the best interest of Fusion Unified Ltd and its customers.
  1. Reporting and Accountability
  • All employees are encouraged to report unethical behaviour or breaches of this code.
  • Reports will be handled confidentially and investigated appropriately.
  • Any violations may result in disciplinary action, up to and including termination.

For further information or to raise any concerns, please contact our support team.