Effective Date: [January 2025]

1. Introduction
   Fusion Unified Ltd is committed to delivering high-quality products and services to our customers while maintaining the highest standards of professionalism, integrity, and customer care. This Code of Practice outlines our commitments, the standards we uphold, and what our customers can expect from us, in full compliance with Ofcom regulations.
2. Business Overview
   Fusion Unified Ltd provides innovative and reliable technology solutions, including but not limited to:

• Telecommunications and unified communications
• IT support and managed services
• Cloud solutions and data security
• Business connectivity and networking solutions
• Software development and integration

3. Compliance with Ofcom Regulations
   We adhere to all relevant Ofcom regulations, including:

• Ensuring fair and transparent billing practices.
• Providing clear and accurate information about our services.
• Offering accessible complaint resolution procedures.
• Maintaining network security and data protection in compliance with UK laws.
• Providing fair contract terms and clear customer agreements.

4. Customer Commitment
   We are dedicated to ensuring that our customers receive the best possible service. This includes:

• Providing accurate, clear, and accessible information about our products and services.
• Delivering high-quality solutions tailored to business needs.
• Offering fair and transparent pricing with no hidden costs.
• Ensuring efficient and effective customer support with timely responses.
• Handling customer complaints professionally and in accordance with Ofcom

5. Service Standards
   To maintain our commitment to excellence, we adhere to the following service standards:

• All services will be delivered within agreed timeframes.
• Regular maintenance and updates will be provided where applicable.
• Our support team will be available during standard business hours, with emergency support options where necessary.
• We will communicate any planned service disruptions or updates in advance.
• Customers will receive clear guidance on service availability and quality expectations.

6. Ethical Business Practices
   Fusion Unified Ltd operates with integrity and transparency.

We ensure:

• Compliance with all relevant UK laws and Ofcom regulations.
• Ethical conduct in all business dealings.
• Protection of customer data and privacy in line with GDPR.
• Fair treatment of all employees, partners, and customers.
• Prohibition of any misleading sales and marketing tactics.

7. Handling Complaints
   If a customer is dissatisfied with our services, we encourage them to contact us directly. Our complaints procedure includes:

• Acknowledgment of the complaint within 2 business days.
• Investigation and resolution within 10 business days where possible.
• Escalation procedures if a satisfactory resolution is not reached.
• Option to escalate complaints to Ofcom or an alternative dispute resolution (ADR) provider where necessary.

8. Health, Safety, and Environment
   We are committed to providing a safe working environment and minimising our environmental impact. This includes:

• Adherence to health and safety regulations.
• Encouraging sustainable practices in our operations.
• Reducing waste and improving energy efficiency.

 Continuous Improvement

9. We regularly review our policies and services to ensure continuous improvement. Customer feedback is highly valued and used to enhance our offerings. Compliance with Ofcom’s latest standards and best practices is continuously monitored and implemented.

For further information or to contact us, please visit our website or reach out to our customer service team.